How is my personal information used and protected?
We take your privacy seriously. Your personal data is used only to process your orders, provide customer support, and improve your shopping experience. All information is stored securely and never shared with third parties without your consent. For more details, please refer to our [Privacy Policy].
What are the terms and conditions of purchase?
By placing an order on our website, you agree to our terms and conditions, which include pricing, product availability, payment methods, and our responsibilities as a retailer. Full terms can be found in our [Terms & Conditions].
How does shipping work and how long does delivery take?
We offer standard and express shipping options across the UK. Delivery times range from 2 to 7 working days depending on your location and the selected shipping method. You’ll receive a tracking number once your order has been dispatched.
Can I return an item if I’m not satisfied?
Yes, we offer a 14-day return policy from the date of delivery. Items must be unused, in their original packaging, and accompanied by a rece
How can I contact your support team?
You can reach our customer support via email at support@roselux.com or by phone on +44 20 7946 2184 (Monday to Friday, 9am–5pm).